Improvement Opportunities widget
Use the Improvement Opportunities widget Visual building block in an application that is interchangeable, depending on system or user configurations. to view opportunities for scorecard performance improvement by trend Feature in Speech and Text Analytics that helps users identify changes in customer communication with the contact center, understand any emerging tendencies, and pinpoint any significant events that may require close attention. or by score.
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Employees can view the Improvement Opportunities widget on the My Performance page. See My Improvement Opportunities widget.
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Managers can view the Improvement Opportunities widget on the Explore Performance page.
KPIs that display in the Improvement Opportunities widget are effected by KPI filters.
Improvement Opportunities by trend