My Employee widget
Use the Employee widget Visual building block in an application that is interchangeable, depending on system or user configurations. on the Performance page to view your performance information. Your picture (if available), name, organization, and total performance score displays based on the time period selected display. Coaching Application that provides a method of directing, instructing and training a person or group of people, with the aim of achieving a set goal or developing specific skills. session and eLearning Product that provides hard and soft skills training, applicable for the entire employee life cycle (before, during, and after the hiring process), and includes training assessment and design tools. lesson information displays if privileges allow. When the Drill to Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. button is displayed, you can drill through from the Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement. module to recorded calls/playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen. in applications such as Quality Monitoring.
When you point to a Total Score icon, the score tooltip displays.
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Element |
Description |
|---|---|
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Gray
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No score or you do not have privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. to view score |
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Dark Green
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Excellent: Score exceeded the goal by the variance level or more. |
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Light Green
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Good: Score met the goal at the planned goal or within the variance level toward the direction of the variance. |
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Light Orange
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Average: Score is within the variance level, but away from the direction of the variance. |
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Dark Orange
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Poor: Score missed the goal by more than the allowed variance level. |
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Red
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Out of Range: Score is outside the value range. |
