Export a KPI

When you export a KPI to the repository, it can be viewed and used by other users but it belongs to the organization that exported it.

Procedure 

1. Point to Performance Management. Under Administration, click KPIs.

   The KPIs page is displayed.

2. In the left pane, select the organization.

3. In the right pane, select oe or more KPIs you want to export.

   A KPI to be exported must have a unique name within the system.

4. Click Export KPI.

   If the export succeeds, the message KPI Export Succeeded appears at the top of the screen.

   The exported KPI is saved in the Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement. database. It can be retrieved by clicking Import KPI. An exported KPI belongs to the organization that exported it, so you must have scope to that organization to import it.