Enter historical data manually

It is possible to create a forecast by adding data manually to the data table. You can add data by just typing the data in, or by pasting copied data into the data table.

Entering data manually removes the option of adding or importing historical weeks.

Procedure

Go to Forecasting and Scheduling. Under Forecasting, select Tactical Forecast Feature in WFM used to estimate the required resources for a specific scheduling period based on historical data. The data in a forecast includes interaction and work volume, and Average Handling Time (AHT)..
From the filter pane on the left, select a Campaign, Scheduling period, and Queues.
Expand the details pane on the right and select the Values tab.
Enter values into the data table.
Select Save.