The scheduling engine was unable to assign a shift Work period in WFM that has a definite length. assignment to the named employee on the given date, but that employee was also not allowed to have a day off on that date.

There are several possible reasons and resolutions for this issue:

1. Verify that the employee has some shifts “checked” in the employee’s work patterns’ occurrence grids on the given date in the Work Rules module.

2. Check the other warning messages to see if the shifts that are allowed in the employee’s occurrence grid are being ignored.

3. If the number of named employees for the employee’s organization has been reached, the scheduler will not schedule the employee for any shift assignment. The number of named employees can be increased in the organization’s Operations module.

4. Verify that a shift can be added on the given date without violating the max consecutive days specified in the organization’s Operations module or the min/max consecutive shifts specified in the Work Pattern page of the Work Rules module.

The work pattern Set of shifts in WFM (usually a weekly set of shifts) that are assigned to employees. A work pattern typically includes one or more shifts and possible days off for one week. will be ignored because one of the linked shifts was invalid. Examine the other messages to determine why the shift was invalid. It might be due to the shift event Time period in WFM when employees are scheduled for specific activities, other than the main shift activity. Shift events can either be productive or unproductive, and can be associated with activities such as Phone, Email, Break and Lunch. windows or the hours of operation.

This tells you that the indicated day is not checked in the Work Pattern Occurrences page for any shifts or for a possible days off in that work pattern. If you want to have shifts assigned on Mondays for that page, then the shifts should be checked. If you do not want to have shifts scheduled on that day, you should check Possible Day Off.

The named employee is working a work pattern that has consistent start times set, but the employee also has a custom shift assignment on the given date that was manually modified, such that its start time is not allowed by the shift definition. The scheduler will not be able to schedule other shift assignments of that type start consistently unless the shift assignment is removed or moved to an allowed start time.

This shift will be ignored because it is not possible to fit all of the named shift events within their overlapping start/end window. The start/end windows for the shift events must be adjusted in the Shift Events page of the organization’s Work Rules module, such that they have less overlap.

This shift will be ignored because it does not fit inside the hours of operation for its organization on any day in the week. For example, the shift might start at 8 a.m., but the organization is closed on the weekends and only opens at 9 a.m. on the weekdays.

If the shift’s primary activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. has associated media, but the employee cannot work any queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. of the media, then the shift will be ignored. For example, an employee is linked to a work pattern that contains a shift named “Email + Fax 8 hour Shift.” This shift has a primary activity named “Email + Fax” that is associated with two media: Email and Fax. Now, if the employee has no skills to work any Email or Fax queues, then this shift will be ignored. Similarly, if no Email or Fax queues are linked to the scheduling period, then this shift will be ignored.

If the shift’s primary activity has associated media, but the staffing profile Schedule templates used in WFM defined for a certain type of employee with specific skills and work pattern. cannot work any queue of the medias, then the shift will be ignored. For example, a profile is linked to a work pattern that contains a shift named “Email + Fax 8 hour Shift.” This shift has a primary activity named “Email + Fax” that is associated with two media: Email and Fax. Now, if the profile has no skills to work any Email or Fax queues, then this shift will be ignored. Similarly, if no Email or Fax queues are linked to the scheduling period, then this shift will be ignored.