Descriptive name for the staffing profile.

As staffing profiles are created for a specific type of employee with certain skills and work pattern Set of shifts in WFM (usually a weekly set of shifts) that are assigned to employees. A work pattern typically includes one or more shifts and possible days off for one week., it is recommended to include these characteristics in the staffing profile name.

For example: Full-time, French, 8.5 hr

Work pattern on which the profile is based (defined when the profile was created in the User Management Module that an administrator uses to create a profile for each employee in their organization. module under Staffing Profile).

Organization to which the profile is associated (defined when the profile was created in the User Management module under Staffing Profile).

Average wage for the profile (defined when the profile was created in the User Management module under Staffing Profile).

Required proficiency level for the profile (defined when the profile was created in the User Management module under Staffing Profile). The proficiency level is used when scheduling profiles for skill Defined level of knowledge that an employee needs in order to handle a defined workload in WFM.-based schedules.

Possible values include:

• 0.5: Employee is above average at work. It takes them half as long as the defined Average Handle Time (AHT) to complete their work. The system considers this value as the work of two employees.

• 1.0: Employee is average at work. They complete their work within the Average Handle Time (AHT). The system considers this value as the work of one employee.

• 2.0: Employee is below average at work. It takes them twice as long as the defined Average Handle Time (AHT) to complete their work. The system considers this value as the work of one half of an employee.

Defined number of simultaneous chat sessions assigned to the staffing profile (defined when the profile was created in the User Management module under Staffing Profile).

Defined assignment rules associated with this staffing profile (defined when the profile was created in the User Management module under Staffing Profile).

Defined skills linked to this staffing profile (defined when the profile was created in the User Management module under Staffing Profile).

Specifies the minimumpercentage this staffing profile makes up out of the total percentage of staffing profiles in the current scheduling period:

• If you want the scheduling engine to have the flexibility to determine the optimal ratio of this staffing profile to the total profiles, set this field to 0%.

• To set an exact allocation for this staffing profile, enter a specific value in this field.

For example, you want this staffing profile to take up exactly 60% of the total staffing profiles in this scheduling period. Therefore, type 60 for the Min Ratio field for this profile.

Specifies the maximumpercentage this staffing profile makes up out of the total percentage of staffing profiles in the current scheduling period:

• If you want the scheduling engine to have the flexibility to determine the optimal ratio of this staffing profile to the total profiles, set this field to 100%.

• To set an exact allocation for this staffing profile, enter a specific value in this field.

For example, you want this staffing profile to take up exactly 40% of the total staffing profiles in this scheduling period. Therefore, type 40 for the Max Ratio field for this profile.

Specifies the minimum number this staffing profile makes up out of the total number of staffing profiles in the current scheduling period:

• If you want the scheduling engine to have the flexibility to determine the optimal number of this staffing profile (out of the total number of profiles), set the Min. No field to 0.

• To set an exact number for this staffing profile, enter a specific value in the Min. No and Max. No fields.

For example, if you want exactly 50 of this staffing profile, type 50 for Min. No and Max. No for this profile.

Specifies the maximum number this staffing profile makes up out of the total number of staffing profiles in the current scheduling period:

• If you want the scheduling engine to have the flexibility to determine the optimal number of this staffing profile, set the Max. No field to 9999.

• To set an exact number for this staffing profile, enter a specific value in the Min. No and Max. No fields.

For example, if you want exactly 30 of this staffing profile, type 30 for the Min. No and Max. No fields for this profile.

Specifies the total minimum number of all staffing profiles for the current scheduling period.