Unavailability event settings
When creating or editing an unavailability event Scheduled event in WFM that indicates an employee is unavailable for scheduling. The scheduling engine does not schedule a shift that overlaps with an unavailability event., you can view or update attributes that define the unavailability event.
Field |
Description |
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Activity |
Specifies the activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. with which the unavailability event is associated. The activities displayed in this field are associated with the selected scheduling period only. If at least some of the attendees are poolers Term in WFM that defines employees who can be scheduled to work for their primary organization and also for multiple secondary organizations to support campaign pooling., the Activity list can look different for existing events. |
Start |
Defines the start date and time of the unavailability event. |
End |
Defines the end date and time of the unavailability event. When you update this field, the system updates the Duration field automatically. |
Duration |
Defines the length of the unavailability event. When you update this field, the system updates the End field automatically. NOTE: The maximum duration of a single unavailability event is 20 days. |
Time zone |
Read-only field that reflects the currently selected time zone setting (either user or campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. time zone). |
Comment |
Provides a free text field to add notes about the unavailability event. |
Recurring |
Determines whether the unavailability event is a recurring event (occurs more than once). If this option is not selected, the unavailability event is a single instance (occurs only once). When this parameter is selected, the Recurrence tab is displayed. |