Troubleshooting: Schedules page - Descriptive column text boxes are unavailable

The text boxes in the Description column provide a place to enter a description for a shift Work period in WFM that has a definite length. or schedule. If the Description column is displayed and some text boxes are unavailable, it can mean that there are organizations that need to have this option selected.

Procedure

First, if needed, identify the organizations in your auction.

Go to Forecasting and Scheduling. Under Campaign, select Settings.
In the left pane, click the campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. and scheduling period.
In the Organization list, scroll until you can view all organizations.

Next, turn on the Display template description column for each organization in the auction.
Go to Organization Management Module in WFO that allows administrators to set up different hierarchies to manage users from a single, unified, Web interface.. Under Request Management, select Settings.
In the left pane, click an organization that is in your auction.
In the right pane, scroll down to the Shift Bidding section.
In Bid Options, select Display template description column if needed.
Click Save.

On the Schedules page, the Description column text box is available for the templates associated with this organization.
Repeat Step 5 through Step 8 until all organizations have been checked and updated if needed.