Edit a statistics view

To change any of your statistics views you have defined, you can edit them at any time.

Statistics views are collections of statistics displayed together to give you a view on your queues performance.

Procedure

1. Go to Forecasting and Scheduling. Under Workforce Analytics, select Queue Analytics Feature in Workforce Management that tracks Queue data. Queue Analytics can show the Actual vs. Forecasted metrics..

2. From the View menu, select the view to edit, and select the pencil icon.

3. Step through the Create Statistics View wizard, making the desired changes.

4. Select Update View.

Related topics

Define a statistics view

Statistics available to Queue Analytics