Unauthorize individual exceptions

You can revert previously authorized individual exceptions to an unauthorized state.

Before you begin

Authorize individual exceptions

Procedure 

1. Go to Forecasting and Scheduling > Calendar > Calendar.

2. From the left pane, select the data to display on the calendar (campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads., dates, employees and queues).

3. From the Adherence row, select the authorized exception you want to unauthorize, which is represented by a green block.

   The Adherence card on the side panel is displayed, showing the published and primary (actual) activities, the Authorized status, and the time frame of the authorized exception.

4. From the Status field, select Unauthorized.

   When you change the status back to Unauthorized, the Time and Comment fields are unavailable.

5. Click Save.

   The exception for the time frame you authorized now appears in green on the calendar.

Related topics 

Authorize individual exceptions

Authorize exceptions for dates and group

Authorize exceptions for multiple activities