View unmanaged and saved instances

See information on all unmanaged and saved report instances, and open an instance for online viewing. When viewing an instance online, you can export it to a different format or print the instance.

For Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. and Analysis reports, unmanaged instances are shown only at the report group level.

Procedure

Select Reports > Requests & Results.
Click the Instances link.
From the Report Selection pane on the left, do one of the following:
- To see all instances for a report group, select the title of the report group. For example, to see instances for all productivity reports, select Productivity Reports.
- To see all instances for a specific report type, expand the report group and then select the report type. For example, to see all instances of the Employee Productivity vs. Quality report type, select it.
- To see an instance, select that instance.
The Report Instances grid displays all instances for the report group or report type.
To view the instance online, double-click or select the instance, and then click View.

The report opens in a new browser window. Use the paging controls and Find options to navigate through the report.
Optionally, export the report to the required format, or as an XML data feed for offline analysis.