Configure adapters to integrate eLearning with Scorecards

To integrate eLearning Product that provides hard and soft skills training, applicable for the entire employee life cycle (before, during, and after the hiring process), and includes training assessment and design tools. with Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement., you must add the following Scorecards adapters:

• Scorecards - Data Warehouse Sync Adapter

• Source Measure ETL Adapters (Advisor Adapters that retrieve data into the data warehouse)

• Scorecards - Calc Engine Adapter

The Scorecards Calc Engine Adapter MUST be added last among the Scorecards adapters, and before adding the adapters that integrate eLearning with Quality Monitoring.

For more information about adding and configuring these adapters, see the Scorecards Adapters Guide.