Learning Adherence report

This report provides the actual eLearning Product that provides hard and soft skills training, applicable for the entire employee life cycle (before, during, and after the hiring process), and includes training assessment and design tools. events as they occur in the Learning system. It gives a snapshot of Learning activities by putting together in the right time sequence all scheduled training Semantic Intelligence (Si) process in Speech Analytics in which the system implements machine learning-based methods to extract and surface ontology-related items found in a sampling of transcribed interactions. breaks, actual training phone activities, and actual training application activities. It also shows all current exception periods.

Data available in this report includes:

• Start Time

• End Time

• Learning Activity

• Annual Activity

• Scheduled Activity

• Exception (Yes/No) [whether or not there was a mismatch between scheduled and actual activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule.]

• Approved (Yes/No) [whether or not the exception was approved by the manager or supervisor]