Step 1 of 5 associated with changing only the password of the MSA or DMSA accounts.

In this step, you change the password of the Windows account that serves as the MSA or DMSA account:

• If MSA/DMSA accounts are configured in any other places manually (such as Scheduled Task or COM+ Applications), these places need to be updated manually with correct password.

• If you are changing the password of the DMSA account, change the password of the Windows account that serves as the DMSA.

In this step, you change the password of the MSA account that runs the report server service.

Perform this procedure from the server that hosts the Reporting Services Server role in the Data Center that provides reporting services for Workforce Management (WFM), Scorecards, eLearning, Coaching, Customer Feedback, Interactions and Speech Analytics products. server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system..

Procedure 

1. From Windows, launch the Reporting Services Configuration Manager application.

2. In the Reporting Services Configuration Connection window:

1. Ensure that the Server Name and Report Server Instance fields specify the values appropriate for the computer running SQL Server that hosts the Reporting Services database.

2. Click Connect.

3. In the left-pane, select Service Account.

4. Select Use another account.

• In the Account (Domain\user) field, enter the domain\username of the existing MSA account.

• In the Password field, enter the new password of the MSA account.

5. Click Apply.

6. In the Backup Encryption Key window, complete these fields:

• File Location - Specify the file name and location of the file that will contain the backup encryption key.

• Password/Confirm Password - Type a password to protect the file from unauthorized access. The password must be at least 8 characters, include a combination of uppercase and lowercase alphanumeric characters, and at least one symbol character.

7. In the SQL Server Connection Dialog, you must specify the credentials of an account that has permission to access the Reporting Services database. The MSA account has this permission. Complete the fields as noted below:

• Server Name: - Specify the name of the computer running SQL Server that hosts the Reporting Services database.

• Credentials Type - Select one of the following from the drop-down box.

• Current User - Integrated Security - Select this option if you are currently logged into Windows using an administrator account that has the permission to access the Reporting Services database. If you select this option, you do not need to enter a user name and password.

• SQL Server Account - Select this option to specify the credentials of an account that has permission to access the Reporting Services database. If you select this option, enter the username and current password for this account in the fields provided.

8. Click OK.

Step 3 of 5 associated with changing only the password of the MSA or DMSA accounts.

In this step, you change the Database Management Account or Management Service Account passwords on the Enterprise Settings screen.

Procedure 

1. Select System Management Module that allows performing suite-wide system management activities from a single, Web-based application, the Enterprise Manager. > Management > Enterprise Settings.

2. In the Installations tree (left-hand pane), select the Enterprise node.

3. Perform the appropriate procedure(s) below:

• If you are changing the password of the MSA account, in the Management Service Account section, enter the new password in the Password field.

• If you are changing the password of the DMSA account, in the Database Management Account section, enter the new password in the Password field.

4. Click Save and Apply to Children.

5. Assign DB permissions automatically using the Database Permissions Configuration Tool, or manually.

For details, see the SQL Server Installation and Upgrade Guide.

Step 4 of 5 associated with changing only the password of the MSA or DMSA accounts.

In this step, you stop and start the Watchdog and WFO_ProductionDomain_ProductionsServer services on the clustered application servers.

Procedure 

1. From the Windows desktop of any application server in the cluster:

   1. Open the Windows Administrative Tools and then select Services.

   2. Right-click on the Watchdog service and select Stop.

   3. Right-click on the WFO_ProductionDomain_ProductionServer service and select Stop.

2. Repeat step 1 of this procedure on the remaining servers in the cluster.

3. From the Windows desktop of any application server in the cluster:

   1. Open the Windows Administrative Tools and then select Services.

   2. Right-click on the WFO_ProductionDomain_ProductionServer service and select Start.

      Do not continue to the next step until the service starts and you can successfully log in to the Enterprise portal Home page or main UI access point for all WFO applications..

   3. Right-click on the Watchdog service and select Start.

4. Repeat step 3 of this procedure on the remaining servers in the server cluster.

Step 5 of 5 associated with changing only the password of the MSA or DMSA accounts.

In this step, you use the Alarm Dashboard to resolve all active alarms in the system.

Procedure 

1. Click System Monitoring > System Monitor > Alarm Dashboard.

2. Resolve every active alarm that appears in the Enterprise Alarms pane.

1. Click on an alarm in the Enterprise Alarm pane.

2. In the Details pane, review the Corrective Action: for the alarm.

3. Perform the corrective action steps for the alarm.

4. Click on an alarm again in the Enterprise Alarm pane.

5. Click on Servers to display the Servers pane.

6. In the Servers pane, click the Acknowledge icon to acknowledge the alarm.

7. Repeat steps a-f for every alarm in the Enterprise Alarms pane.

3. Allow the system to stabilize by ensuring that none of the alarms recur. Do not continue to the next step until you feel certain that none of the alarms will recur.