Deleting a data source

When you delete a data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs., you also remove all member group associations, employee mappings, and any other associates you made related to that data source. Some other settings, for example subnets on a LAN data source, that are inherent to that data source are also deleted. In addition, deleting a data source will stop recording of interactions from the data source.

Generally, you would delete a data source if you are changing the set of workstations or switches for which you originally set up the data source.

 

After deleting a data source, you will not be able to search for it in the Portal.

Procedure 

  1. Navigate to Data Sources > Settings in either the Integration Management or Recording Management module, and select the data source you want to delete.

  2. Click Delete Data Source.

  3. In the Delete Data Source Confirmation prompt, review the message regarding deleting the data source. If you still want to delete the data source, in the Delete Data Source Confirmation prompt, select the check box and click Delete.