General system settings

You set system-wide options, such as licensed languages, password policy, and general settings for Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement. and Workforce Management in System Management Module that allows performing suite-wide system management activities from a single, Web-based application, the Enterprise Manager..

The options that are available depend on product licenses applied.

Many of these settings are straightforward. However, others can impact the speed and stability of the system and should be changed only by a qualified individual. Check with Technical Support before making changes.

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