View Assessment

Use the Assessments control in KPI View to view an existing KPI assessment Feature used to review the customer’s experience with the contact center for a specific contact (aggregation of one or more interactions). that was created by someone else to see the KPI status. Assessments can be viewed by a variety of roles, including agents, supervisors, managers, and administrators.

Before you begin 

• Managers access the KPI View workspace from Explore Performance.

• Employees access the KPI View workspace from My Performance.

Procedure 

1. Click the Assessments control. When the KPI has one or more associated assessments, a number (1+) is displayed on the Assessments icon. The Assessments pop-up window appears.

2. View the applicable assessment.

3. Click Close.

Related topics 

Manage Assessments in KPI View