Configure a Scorecards dashboard widget
Access the My Dashboards page under My Home to configure dashboard Suite-wide unified dashboard that provides a single, quick view of valuable information across multiple applications. widgets for which you have privileges.
Procedure
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Go to My Home.Under My Information select Dashboards.
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Point to the plus icon in the upper, right side of the page to show or hide the slider menu.
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Click and drag a Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement. dashboard widget Visual building block in an application that is interchangeable, depending on system or user configurations. onto the page.
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Point to the widget and click the Options control in the upper, right corner of the widget. Select Configure in the drop-down list.
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Type or select the applicable configuration settings.
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Click Save.