Peers Chart

The Peers Chart in KPI View displays peer performance data.

Managers access the KPI View workspace from Explore Performance. Employees access the KPI View workspace from My Performance.

The employees shown in the Peer Chart are the employees that match the definition of the Peer Benchmarking group as defined for the KPI. Only Employees in organizations with the Enable Peer Drilldown privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. appear in this chart.

Screen capture

Element	Description
Graph Lines and Bars	Point to the graph line and a bar to view specific data for the employee or organization, including Actual Value, Peer Value, Goal, and Score Description. If you have the necessary privileges and the KPI is configured to show Employee Name, you can click a bar to drill down to the KPI View for the employee or organization and the selected KPI.
High Performers / Low Performers	Select High Performers to view the highest ranking Rating of a specific interaction in the search results in Speech Analytics, which is determined by the number of instances of the search term within the interaction, and the interaction’s individual score. employee or organization at the top of the list. Select Low Performers to view the lowest ranking employee or organization at the top of the list.

Element

Description

Graph Lines and Bars

Point to the graph line and a bar to view specific data for the employee or organization, including Actual Value, Peer Value, Goal, and Score Description. If you have the necessary privileges and the KPI is configured to show Employee Name, you can click a bar to drill down to the KPI View for the employee or organization and the selected KPI.

High Performers / Low Performers

Select High Performers to view the highest ranking Rating of a specific interaction in the search results in Speech Analytics, which is determined by the number of instances of the search term within the interaction, and the interaction’s individual score. employee or organization at the top of the list. Select Low Performers to view the lowest ranking employee or organization at the top of the list.