Create Assessment

Use the Assessments control in KPI View to create a new assessment Feature used to review the customer’s experience with the contact center for a specific contact (aggregation of one or more interactions)..

Before you begin 

• Managers access the KPI View workspace from Explore Performance.

• Employees access the KPI View workspace from My Performance.

Procedure 

1. Click the Assessments control. The Assessments pop-up window appears.

2. Click Create Assessment.

3. Type or select the applicable information.

4. Click Save.

5. Click Close.

Related topics 

Manage Assessments in KPI View