VCT AHT history and current settings

The top portion shows the history of AHT for the work queue, according to time periods. On the bottom, you can edit the AHT setting for a new period.

Field	Description
From	Defines the date from which the AHT setting was assigned to the VCT work queue in the past.
To	Defines the date until which the AHT setting was assigned to the VCT work queue in the past.
Activity Handling Time (in seconds)	Defines the AHT setting for the VCT work queue for the defined time period in the past.
Effective Dates	Defines the dates that the AHT setting is now being assigned to the VCT work queue: Update value for current period <date range>: This selection is the default, and replaces the displayed value for the time period that is currently saved. This setting has the same effect as having no effective dates and always resets the current value. Insert value for period from <date range>: Allows you to set the new value from the beginning of the period being viewed into the future to a specified date. Insert value from <date> forward: Allows you to set the new value from the beginning of the viewed period into the future, with no specified end date.
Activity Handling Time (in seconds)	Defines the current AHT setting, which indicates the target amount of time the work in the VCT work queue is performed and completed.