Volume page settings

Volume page settings

Use these settings to allocate inventory levels to employees.

Settings above and below the Volume Page

Setting	Description
Effective time for events	Select whether to view queues for the current date, or a selected date in the past.
Refresh	Refreshes the data.
Show Hidden	Displays work queues that your administrator has chosen to hide by default.

Volume Page

Column	Description
Work Queue	Name of queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time..
Set Inventory	Use this field to set a queue inventory level for all employees.
Arrival	Use this field to add to the queue inventory level throughout the day.
Inventory	The total inventory amount.
Check-out	Use this field to check out items on behalf of employees.
WIP	The amount of work the employee has in progress.
Check-in	Use this field to check in items on behalf of employees.
Check-in Total	The amount of work the employee has checked in.

Related topics

Set employee workload volume