Export queue statistics data

To make the queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. statistics data available to an external system, export the currently selected statistics set to a file. For the selected queues, all the statistics data for the current scheduling period is included in the export.

Exporting the data can be useful if you want to edit your data in a third-party application like Excel.

Procedure

Go to Forecasting and Scheduling. Under Workforce Analytics, select Queue Analytics Feature in Workforce Management that tracks Queue data. Queue Analytics can show the Actual vs. Forecasted metrics..
From the left, select a Campaign, Scheduling period, and Queues.
On the Home tab, select a statistics view from the View menu.
On the Tools tab, select Export.
Complete the parameters in the Export dialog:
- Export file name. A .txt extension is automatically added to the specified file name.
- Time interval: Select between 15 mins, 30 mins, 1 hour, or 1 day intervals.
- Time zone: Select between the time zone of the campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. or UTC.
  
  In no campaign mode Mode of working in WFM where you work on schedules for a specific campaign and scheduling period., data is exported in UTC, by default.
- Delimiter: Select whether the data is tab or comma separated.
Select Export.