Employee widget

Use the Employee widget Visual building block in an application that is interchangeable, depending on system or user configurations. to view employee performance information.

Employees view the Employee widget on the My Performance page. See My Employee widget for specific information.
Managers view the Employee widget on the Explore Performance page. The widget only appears if a single employee is selected. The employee picture (if available), name, organization, total performance score display based on the time period selected display. Coaching Application that provides a method of directing, instructing and training a person or group of people, with the aim of achieving a set goal or developing specific skills. session and eLearning Product that provides hard and soft skills training, applicable for the entire employee life cycle (before, during, and after the hiring process), and includes training assessment and design tools. lesson information displays if privileges allow. When the Drill to Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface. button is displayed, you can drill through from the Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement. module to recorded calls/playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen. in applications such as Quality Monitoring.

The relationship shown between an employee and an organization is always based on the organization the employee is currently assigned to. Regardless of the time period selected, the organization for an employee is always shown as their current one, even if an employee was part of a different organization then.

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Screen capture

Total Score is the average of the Objective Score if there are objectives, or KPI Score if there are no objectives. Total Score is calculated based on the KPIs that are displayed. If Scorecard filters are applied to the Explore Performance page, the Total Score can change.

When you point to a Total Score icon, the score tooltip displays.

Element	Description
Gray	No score or user does not have privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. to view score.
Dark Green	Excellent: Score exceeded the goal by the variance level or more.
Light Green	Good: Score met the goal at the planned goal or within the variance level toward the direction of the variance.
Light Orange	Average: Score is within the variance level, but away from the direction of the variance.
Dark Orange	Poor: Score missed the goal by more than the allowed variance level.
Red	Out of Range: Score is outside the value range.