Job Details fields

On the Job Details tab of the Employee Filter, filter employees by job-related details, such as Supervisor, Team Lead, and Employment Start Date.

Field Name/Area

Description

Is Supervisor

Indicates whether the employee is in a supervisor role.

Options:

  • True

  • False

Is Team Lead

Indicates whether the employee is a team lead.

Options:

  • True

  • False

Is QM Agent

Identifies the employee is a QM agent.

Options:

  • True

  • False

Supervisor

Identifies the supervisor of the agent. Provides a list of supervisors.

Team Lead

Identifies the team lead for the employee. Provides a list of team leads.

Employment Start Date

Drop-down list selection:

  • Within defined date range

  • Outside defined date range

Termination Date

Drop-down list selection:

  • Within defined date range

  • Outside defined date range

Data Source

Identifies the data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. associated with an employee; drop-down list displays the list of data sources.

Create an employee filter

General fields

Organization fields

Personal Details fields

Work Hours fields

WFM Details fields

Additional fields