Delete skills

If specific skills are no longer required, you can delete them.

Deleting skills impacts past and future scheduling periods, and other statistics, including, but not limited to, service level Set percentage of interactions in WFM that are handled in a defined unit of time..

Before you begin

Export the skills you want to delete from the appropriate root or leaf organizations - see Export skills
If WFM Ad Hoc Reports are available, you can create reports for employee work patterns and shifts.

Procedure

Go to Organization Management Module in WFO that allows administrators to set up different hierarchies to manage users from a single, unified, Web interface.. Under Employee Attributes, select Skills.
From the left pane, select the relevant organization.
From the right pane, select the skill you want to delete.
Select Delete Skill.

The following message appears:

The skill will also be unlinked from employees and work queues. Schedules in the past or future scheduling periods that link to such employees or work queues may not be valid. Do you want to proceed?
Select OK.