Delete work queue attributes
If required, you can delete work queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. attributes.
Procedure
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Go to Work Administration. Under Work Queues, select Work Queue Attribute Definition.
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From the left pane, select the organization for which you want to delete the work queue attribute.
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From the Work Queue Attribute Definition screen, select the work queue attribute you want to delete.
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Select Delete.
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To confirm the deletion, select OK.
The work queue attribute is removed and no longer appears on the Work Queue Attribute Definition screen.