Edit work queue attributes
After defining work queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. filters, you can edit work queue attributes and their values.
Before you begin
Procedure
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Go to Work Administration. Under Work Queues, select Work Queue Attribute Definition.
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From the left pane, select the organization for which you want to edit the work queue attribute.
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From the Work Queue Attribute Definition screen, select the work queue attribute you want to edit.
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Select Edit.
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Edit the fields you want, and select Save.