Edit a shift event

You can change a shift event Time period in WFM when employees are scheduled for specific activities, other than the main shift activity. Shift events can either be productive or unproductive, and can be associated with activities such as Phone, Email, Break and Lunch., if needed.

Before you begin

Select campaign data for schedules or Select no campaign for schedules

Procedure

Double-click the shift Work period in WFM that has a definite length. event you want to edit.
On the Shift Event screen, update the relevant fields and select Save.

Alternatively, you can edit the shift details from the details pane. From the calendar, select the shift event. From the details pane, edit the main shift event details and select Save. To access the Shift Event screen, select the Additional Details icon.