Shift event settings

When creating or editing a shift event Time period in WFM when employees are scheduled for specific activities, other than the main shift activity. Shift events can either be productive or unproductive, and can be associated with activities such as Phone, Email, Break and Lunch., you can view or update attributes that define the shift Work period in WFM that has a definite length. event.

To create a standard shift event (recommended), only modify the Shift event and Locked fields on the Shift Event screen. The Shift event field selects the work rule for the shift event. The remaining attributes for the work rule are defined in the Work Administration module. If you change these attributes, you will create a non-standard shift event. It will be locked on the calendar and can only be unlocked if you change back the attributes to match the original work rule.

Field	Description
Shift event	Specifies the work rule for the shift event. The work rules Rules in WFM that determine how employees are scheduled, and reflect both the needs of the organization and the individual employees. displayed in the drop-down field are defined in the Work Administration module (under Work Rules, Shift Events) for the selected organization.
Activity	Specifies the activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. with which the shift event is associated. The activities displayed in the drop-down field are defined in the Work Administration module (under Activities, Activities) for the selected organization.
Start	Defines the start time of the shift event. The start time rules of the shift event are defined in the Work Administration module (under Work Rules, Shift Events) for the selected organization. The date part of this field is read-only, as the shift event must occur during the same date as the shift.
End	Defines the end time of the shift event. The date part of this field is read-only, as the shift event must occur during the same date as the shift. When you update this field, the system updates the Duration field automatically.
Duration	Defines the length of the shift event. The duration of the shift event is defined in the Work Administration module (under Work Rules, Shift Events) for the selected organization. When you update this field, the system updates the End field automatically.
Time zone	Read-only field that reflects the currently selected time zone setting (either user or campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. time zone).
Locked	Indicates whether the shift event is locked. To prevent the scheduling engine from moving shift events during rescheduling, lock the shift events.
Paid	Indicates whether the shift event is a paid activity. The option is defined by the Paid field in the Work Administration module (under Work Rules, Shift Events) for the selected organization.