Genesys - STCI for Cloud: configuration parameters

The configuration parameters provide the adapter with the connection details for the Genesys components that the adapter needs to connect to.

Field	Description
Client ID	The Client ID of an authorized OAuth application in Genesys cloud.
Client Secret	The Client Secret of an authorized OAuth application in Genesys cloud paired with a Client ID.
GENESYS_API_BASE_URL	Base URL for the Genesys Cloud API calls.
GENESYS_API_TOKEN_URL	Base URL for the Genesys Cloud Authentication flow.
USE_SECONDARY_STATUSES	Secondary statuses are optional and are configured to provide more information about an agent's primary status. For example: If they agent has a primary status set to Available, the secondary status can be set to: chat, email, or admin to show what that agent is available for. When set to true, the adapter picks up an agent's secondary status. The default is set to false. To use secondary statuses, you must first create a new role with the following permissions: presence:presenceDefinition:view
LANGUAGE_LABEL	If you are using secondary statuses, you must configure this parameter for the correct language label for the adapter to run correctly. Language codes are in ISO 3166-2 format, for example: en_US, en_GB.
DIVISION_FILTER_IDS	Configuring the parameter with Division IDs allows users to subscribe to state changes by division. Division IDs are obtained from the Genesys Cloud environment, and multiple IDs are separated by commas.