Create a VCT arrival pattern

You can create a VCT arrival pattern, which is a close representation of the distribution of the Intraday work to be done.

Procedure 

1. Go to Work Administration. Under Work Queues, select VCT Arrival Patterns.

2. Select Create.

3. On the Create Arrival Patterns screen, complete the fields.

4. To set the percentage of the work to be done over the duration of the arrival pattern, select Save.

   Text fields appear for every 15-minute interval for each day in the arrival pattern.

5. Set a percentage value for any 15-minute interval, which sets the distribution percentage of work for the arrival pattern.

6. Select Save again.

   The VCT arrival pattern is saved and updated on the Arrival Patterns screen.

Related topics 

VCT arrival patterns settings

Import a VCT arrival pattern

Edit a VCT arrival pattern