Edit a VCT arrival pattern

You can change the definition of a VCT arrival pattern.

Procedure 

1. Go to Work Administration. Under Work Queues, select VCT Arrival Patterns.

2. On the Arrival Patterns screen, select the arrival pattern you want to edit.

3. Select Edit.

4. On the Edit Arrival Patterns screen, edit the fields you want.

5. Select Save.

   The updated details of the VCT arrival pattern appear on the Arrival Patterns screen.

Related topics 

VCT arrival patterns settings

Import a VCT arrival pattern

Create a VCT arrival pattern