Import a VCT arrival pattern

Import one or multiple VCT arrival patterns into the WFO system.

Procedure 

1. Go to Work Administration. Under Work Queues, select VCT Arrival Patterns.

2. Select Import.

3. Complete the fields on the File Setup screen.

   Two fields specific to arrival patterns include:

   • Alignment Date: Specifies the starting day of the week of the arrival pattern. It is recommended that you select a date in history before or coinciding with the oldest import date.

   • Duration (in days): Specifies the number of days for which the VCT arrival pattern applies.

4. Select Save.

Related topics 

File setup screen for imports and exports

Create a VCT arrival pattern

Edit a VCT arrival pattern