Edit the mapping of a reason code to an activity
You can edit the mapping of a reason code of a data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. to an activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule..
Procedure
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Go to Work Administration. Under Activities, select Time Collector Mapping.
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From the left pane, select the organization for which the mapping is defined (Owner Organization). Alternatively, select a child of the organization for which the mapping is defined.
If you select a child of the Owner Organization, the mapping is saved for the child organization and its own child organizations (and not for the Owner Organization). To change the mapping for the Owner Organization and all of its child organizations, select it from the left pane.
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From the Time Collector Mappings screen, select the data source for which you want to edit the mapping of its reason code to an activity.
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Select Edit Time Collector Mapping.
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From the Time Collector Mapping Details screen, select the new activity to which you want to map the selected reason code.
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Select Save.
The selected activity is now mapped to the reason code.
Mapping of activities to reason codes and data sources
Edit the mapping of a reason code to an activity