Mapping of activities to reason codes and data sources

Adherence monitors how well the published, scheduled activities of employees match their actual or real-time activities. This analysis allows you to determine if your organization can be more efficient through process changes, policy changes, or performance coaching.

The Time Collector component receives reason codes Representation of an external data source event in WFM, which consists of an Event Mode and Event Reason. from defined data sources, which indicates the actual activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. employees are performing. Time Collector links the reason code with a WFM activity, based on defined Time Collector mappings in the system. This mapping is then used by the Adherence module to check if employees are in adherence Measure used in Workforce Management (WFM) to determine how well an employee’s scheduled activities match their actual, real-time activities..

Managing activity mapping for adherence

You can:

Create and upload a text file that contains the mapping of reason codes to activities
View the data sources and reason codes mapped to WFM activities for organizations (Time Collector mappings)
Edit or remove the mapping of a reason code to an activity