KPI View controls

KPI View on the Explore Performance page provides controls for drilling down into more views and features, including KPI Trend Chart, Peers, KPI Details, Actual Value Details, Add Coaching Application that provides a method of directing, instructing and training a person or group of people, with the aim of achieving a set goal or developing specific skills., Add Performance Plan, Notes, Drillthrough to Adherence, and Assessments.

Control	Description
KPI Trend Chart	See KPI Trend Chart and View KPI Trend Chart.
Peers	See Peers Chart and View Peers Chart.
KPI Details	See KPI Details and View KPI Details.
Actual Value Details	See Actual Value Details and View Actual Value Details.
Coaching	See Manage Coaching from KPI View.
Performance Plan	See Manage Performance Plans from KPI View.
Worst KPI Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface.	See Drill to Worst KPI Interactions.
Best KPI Interactions	See Drill to Best KPI Interactions.
All KPI Interactions	See Drill to All KPI Interactions from KPI View.
Notes	See Manage Notes, Create Notes, Edit Notes, and Delete Notes.
Adherence	See Drill to Adherence from KPI View.
Assessments	See Manage Assessments in KPI View.