Delete a VCT arrival pattern

If required, you can delete a VCT arrival pattern.

Procedure 

  1. Go to Work Administration. Under Work Queues, select VCT Arrival Patterns.

  2. From the Arrival Patterns screen, select the arrival pattern you want to delete and select Delete.

  3. To confirm the deletion, select OK.

Import a VCT arrival pattern

Create a VCT arrival pattern

Edit a VCT arrival pattern