View Time Collector Mappings

You can view Time Collector Mappings for each activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. of an organization. Time Collector Mappings link reason codes Representation of an external data source event in WFM, which consists of an Event Mode and Event Reason. sent from data sources to Workforce Management activities.

Procedure

Go to: Work Administration. Under Activities, select Time Collector Mapping.
From the left pane, select the organization for which you want to view Time Collector Mappings.
On the Time Collector Mappings screen, view the following:
- Data Source: Name of the data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. that sends the reason code to the Time Collector module in WFM.
- Reason Code: Text description of the event mode Data source identifier of a specific event in WFM, which identifies an employee’s status. or event reason Data source identifier of a specific event in WFM, which, together with the Event Mode, further specifies an employee’s status. pairs sent by the data source as a record of employee states.
- Activity: WFM activity to which the reason code is mapped by the Time Collector.
- Owner Organization: Name of the organization that owns the Time Collector Mapping.
  
  Where a mapping exists, all columns have values. Dashed lines indicate either an unmapped activity or reason code. For example, if the Activity column has dashes, the reason code is not mapped to an activity. If the Reason Code column has dashes, the activity is not mapped to a reason code.
To view additional information about a data source, highlight the data source and select Data Source.

The Data Source Selector screen displays a Description, Time Zone and Type of the data source.

If you are using data sources scoped by organization, the Data Source Selector is limited to data sources associated with the selected organization and its ancestors, and data sources of types not configured with a data source.
To view additional information about a reason code, highlight the data source with the reason code and select View Reason Codes.

The system goes to Integration Management, Data Sources, and Reason Codes to display detailed information about the reason code.